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Kapital Bank
Customer experience intern
CX Intern
Open
12 days left
Applications close on 12 November 2026.
Checked · source: careers.bir.az- Vacancy
- Business and management
- Marketing and communications
- Baku
- Pay not stated
Talking to Birbank’s customers, sorting their feedback and helping the research team find what they need.
What you’ll do
- Contacting customers by phone and other channels to run surveys and user interviews
- Collecting and grouping customer feedback, complaints and suggestions, and a first analysis of them
- Helping the research team find what customers need
Who can apply
- Eligibility
- Recent graduates and master’s students.
- Study level
- Master’s students · Recent graduates
- Languages
- English or Russian (preferred)
- Requirements
- Excellent communication: saying clearly what you think matters most
- Responsibility and patience with customers
- Experience of working directly with customers is preferred
- Customer-centred, analytical thinking and problem solving
- Enjoying teamwork and learning
- Confident with MS Office (Excel, PowerPoint)
Pay and schedule
- Pay
- Pay not stated
- Where
- Baku
What you gain
- Hands-on experience in a real bank
- Taking part in mapping customer journeys
- Learning to organise and analyse customer research
- Working with CX metrics such as NPS, CES and CSAT on real projects
- A mentor
- A certificate at the end of the programme
How to apply
Apply on the listing on Birbank’s careers site, with your CV or LinkedIn profile.
- Official source
- careers.bir.az/vacancies/8795
- Employer
- Kapital Bank careers
Employers can change dates and requirements at any time. We show what their website said on the day we checked, so check it again before you apply. You apply on the employer’s website, not on Telebem. Terms
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